FAQ  

o v e r s e a s

 

Q :  What is the shipping method? 

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You can choose two options(EMS or registered mail) for shipping method.

Registered mail is inexpensive, but shipping cannot be tracked. It usually arrives within 7 to 14 days.

EMS is more expensive than Registered mail, but faster (within 2-3 days) and safer.

Shipping rates will change according to the country, exchange rate and package weight.

 

Q :  How do I place an overseas order? 

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The eyes are 100% hand made to your exact specifications.

I always do my best to make exactly replicate the sample pictures there may be a little difference between the real eyes and the samples due to the hand-made quality.

The difference of colors may be caused by color conditions of monitor. From another point of view, there are no eyes the same as yours in the world. I do my best to make your order as beautiful as possible. 

 

Resin is a type of plastic, not acrylic. The doll's head and body are made of Resin.

▼ What are your options?

First, you can choose the iris’ color in "CLASSIC EYES" -[ED]/[SWEETY]/[MILKY] and [PEARL-SWEETY] and pupil color in “PUPIL COLOR”.

You can also choose the eye’s size (diameter) and height (high & low) of crystalline lens.

Or, you can choose original design of [MARBLE-B]/[MARBLE-ONE]/[UNIQUE]/[UNIQUE-MARBLE].

Besides this, it can be custom ordered as you like.

▷ The sizes available (diameter of eyes) are 8mm, 10mm, 12mm, 14mm, 16mm, 18mm, 20mm and 22mm.

▷ You can choose High or Low Dome Lenses.

    The irises of High Dome Lenses’ protrude out more from the eye.

    Whereas the irises of the Low dome lenses’ protrude less from the eye.

▷ You can choose either High or Low Dome Lenses with the 16mm, 18mm and 20mm lenses.

▷ With the 8mm, 10mm, 12mm, 14mm and 22mm lenses, there is no choice of High or Low Dome Lenses.

    They come in one common lens(middle dome) protrusion height.

▷ [MARBLE-B], [MARBLE-ONE], [UNIQUE-MARBLE] and [UNIQUE EYES] only low dome.

▷ Wide and Narrow iris can make only low dome.

▷ If you want larger or smaller pupils, please note as such in your order by writing,  “larger” or “smaller”.

    You will receive 0.2~0.5mm larger or smaller sized pupils.

    However, you cannot order the exact size of the pupil. For example, you may not order a pupil size of exactly 3mm.

    Just know that your pupil will be a bit larger or smaller per your request. Though not to your exact specifications.

 

▼ More about 8mm and 10mm lenses

Making 8mm and 10mm lenses is very difficult because of their small size.

As such, they can only be ordered in “Sweety” colors only, not ED. You can make a special order about pupil colors only, not iris colors or pupil shape.

 

 

▼ Iris type of Eyes-Regular(common), Narrow, Wide iris

We have 3 types of Iris type- Regular, Narrow and Wide.

Narrow Iris Eyes were created for doll lovers who are looking for realistic feeling from doll eyes. And compared with other company's products, Ours have a bit smaller iris on 16,18,20mm. So we made the "wide type" of iris. it has same white part but wider iris.

The price of these 2 type are same with Regular Iris Eyes. Please note the iris type you want when you place your order.

 

* Narrow Iris Eyes come in size 14, 16, 18mm only.
* Wide Iris Eyes come in size 16, 18, 20mm only.
* Narrow Iris Eyes and Wide Iris Eyes don't come in size 8, 10, 12, 22mm.

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▼ How can I order?

(1) Your address (Zip code)

(2) Your E-mail

(3) Full name

(4) Telephone number

(5) Indicate if you would like, “Milky”, "ED", "Sweety" and "Pearl-Sweety".

       Also, indicate if you would like wide eyes.

(6) Choose the iris color.

(7) Choose the pupil color.

      (Black is common any other color are special eyes)

(8) Choose if you would like High OR Low dome lenses (only 16,18,20mm)

(9) Denote any special order requirements or comments.

You can order a pair of eyes or as many as you like.

If you order 1~ 9 pairs of eyes, you are responsible for the cost of the eyes and the shipping fee.

If you order more than 10 pairs of eyes at a time, the shipping fee is free.

If you order more than 20 pairs of eyes at a time, the shipping fee is free and I will give you a present.

(a pair of eyes of your choosing).

If you order more than 30 pairs of eyes at a time, the shipping fee is free and I will give you a present

(2 pairs of eyes of your choosing).

▼ How long will it take?

Making eyes will take about a month.

Delivery time will take about 3~5 days by EMS and about 5~8 days by registered mail.

▼ Where can I order?

You can order by e-mail.

 

Q :  How much is the price and how do I pay? 

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How much is the shipping fee?

By EMS :

About 15~30 USD (At a minimum weight of 0.5kg)

Shipping rates will change according to the country, exchange rate and package weight.

By registered mail :

All nations : 7 USD

Your package will be delivered via EMS unless otherwise requested in your order.

If you order 1~ 9 pairs of eyes, you have to pay the shipping fee. If you order more than 10 pairs, the shipping cost is free.

How to pay?

PayPal only.

There is a  4.8% fee added.

Confirm your order and send us an email.

After that, we will send you the total amount to pay and our PayPal address. You can pay at that time.

Once your payment has been received, I will begin making your eyes.

Please let me know once you have sent the money so I can begin your order as soon as possible.

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Q :  Are there any overseas sales agents? 

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If it is difficult to purchase directly from us, you can place an order through an official website(Etsy) or an overseas dealer.

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